SugarCRM Capabilities

How Can SugarCRM Help My Business?

  • Increase Sales Growth and Productivity

      • Help your reps connect and sell, not bog down with data entry
      • Focus reps on the right opportunities and tasks to make quota every time
      • Provide expertise and team collaboration to your reps when it matters most: when selling

    Turn Customer Support into Customer Satisfaction

      • Use Sugar's customer insight to improve service and reduce handling time
      • Provide consistent service across customer touch points and social channels
      • Deliver expert service backed by the power of shared knowledge across the business

    Collaborate with Activity Streams and Social Integrations

      • Gain immediate visibility into data updates, activities, and interactions with Sugar activity streams
      • Engage customers through their preferred channels via integrations with Twitter, LinkedIn, Facebook
      • Meet and collaborate from within Sugar using IBM SmartCloud Engage, Google Docs, Cisco WebEx, GoToMeeting
      • Use your existing business applications with Sugar: Microsoft Outlook, Word, Excel, IBM Lotus Notes
      • Get a more complete customer view with integrated business insight: InsideView and Hoovers
      • Capture your business contacts and communications quickly and effectively by importing contacts from Gmail, IMAP, Google and LinkedIn, then archiving email automatically
  • Improve Marketing and Sales Collaboration

      • Build customer mindshare by using personalized customer information across your business and social channels to engage and drive responses
      • Deliver results by placing useful prospect insight in the hands of the sales organization
      • Increase lead conversions by understanding which campaigns, leads, and accounts contribute the most to your sales pipeline

    Get Anytime/Anywhere Mobile CRM Access

      • Work seamlessly with native apps for iOS, Android, and BlackBerry
      • Gain device independence with Sugar's mobile browser support for any smartphone or tablet
      • Reduce training and boost productivity with Sugar's common interface for desktop and mobile

    Experience the Benefits of Sugar's Open Platform

      • Run Sugar anywhere: in the cloud or behind your firewall
      • Integrate Sugar seamlessly with your existing business applications
      • Take advantage of Sugar's developer and partner ecosystem to grow Sugar with your business
      • One CRM. One Price. No hidden costs for a low TCO